FAQs
Q: Can I pick up my order from your premises?
A: Sorry, no. It is a home business and the online retailing is only a part time job for us, and we are usually not at home during the days.
Q: How long is the order handling time?
A: Order handling time could be up to 2 working days ( except for customized products) once payment is cleared. Please leave a note or email us if you need the item urgently so that we can handle your order ASAP.
Q: Which courier/shipping service do you use?
A: For orders within New Zealand - We use Courierpost or NZ Post.
Q: What is the delivery time for orders within NZ?
A: It depends where the item is shipped from as stated in the product page.
For products dispatched from Auckland is normally overnight in Auckland area, and an extra day to reach other areas in the North Island. It takes 2 - 3 working day to arrive in the South Island and longer to a rural address.
For items shipped from overseas suppliers usually take around 10-17 working days to arrive. It will be delivered by Courierpost once landing in NZ.
Q: What is the delivery time for orders to AU, SG, MY or HK?
A: We ship items to Australia, Singapore, Malaysia or Hong Kong, and it will normally take 10- 17 working days to arrive.
Q: Can you send an order to a PO box?
A: Yes, we can delivery to PO box in New Zealand and Australia only.
Q: What types of payment do you accept?
A: We accept PayPal, and credit cards via PayPal including Visa card, Master card, and American Express.
Q: Can I pay by direct deposit or bank transfer into your bank account?
A: Sorry, in order to fast process your order we don't accept bank deposit or bank transfer for all orders.
Q: How safe are credit card payments over the internet?
A: Very safe. We accept credit card via PayPal, Google Pay and Shopify Payment Gateway, which are Fully Audited and Accredited Payment Provider. We don't actually store your card at all - the transaction itself is done on their server.
Q: When do credit card payments get processed?
A: As soon as you submit your order online.
Q: What if the items arrive in a damaged condition or an incorrect item is received?
A: Please email us immediately with a picture of the damaged or incorrect product. If the product is damaged in transit we will arrange a replacement. If you receive wrong products than what you ordered, we will reimburse the postage for you to return the goods sent in error and we will post you out a replacement. For more details, please read our Return & Refund Policy.
Q: Who pays the shipping cost of returning a product?
A: If you received the wrong product and it was an error we made we will reimburse you for the shipping cost of returning it. If however, you wish to return an item for a refund, you must pay the shipping cost.